The GLOW UP Queens

Return & Refund Policy

We generally have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

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If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through filling out this Return, Refund & Cancellation Form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any refund, return or cancellation questions, through our chat, contact form or email. 

The best way is to contact us through our chat as a logged in member, or through our contact forms, to avoid your message ending up as spam, and to ensure that your request is safely received by us,

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we generally do not accept returns on sale items or gift cards.

 

Please get in touch if you have questions or concerns about your specific item.
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Online Shopping Returns & Cooling-Off Rights in the US

When you shop online in the United States, you have specific rights around returns and refunds — but they may not work the way you expect. Unlike some other countries, the US does not have a universal federal 'cooling-off' law for online purchases, so your rights depend heavily on the retailer's own policies and, in some cases, federal and state rules. Understanding these rules can save you money and frustration when something goes wrong with an online order.

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Here are some of your rights:

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✓ You have the right to see a retailer's return policy before you complete a purchase — retailers are generally required to disclose their policies clearly.

✓ Under the FTC's Mail, Internet, or Telephone Order Rule, retailers must ship your order within the timeframe they advertise, or within 30 days if no timeframe is stated, and must offer you a full refund if they cannot meet that deadline.

✓ If a retailer fails to ship on time and you cancel, you are entitled to a full refund within 7 business days (for credit card payments) or within one billing cycle (for other methods).

✓ A limited federal cooling-off rule exists for certain door-to-door and in-person sales over $25, giving you 3 business days to cancel, but this generally does not apply to standard online purchases made from your home.

✓ Many states have their own consumer protection laws that may give you additional return or refund rights — California, New York, and others require stores to clearly post return policies or face default rules.

✓ If a product is defective, damaged, or not as described, you have the right to a remedy (refund, replacement, or repair) regardless of the retailer's stated return policy, under general consumer protection and warranty laws.

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• Your Order Never Arrived or Arrived Very Late: Under the FTC's Mail, Internet, or Telephone Order Rule, if your item hasn't shipped within the promised time (or 30 days if no time was stated), the seller must notify you and give you the option to cancel for a full refund.

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• Item Received Is Defective or Not as Described: If the product you receive is broken, damaged, or materially different from how it was advertised, you are entitled to a remedy regardless of the return policy.

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• You Changed Your Mind: In the US, there is no federal law requiring retailers to accept returns simply because you changed your mind, as long as the product is as described and works correctly. However, many retailers choose to offer this as a goodwill policy. Always check the return policy before purchasing, as 'all sales final' policies are generally legal.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return,

please contact us through filling out this Return, Refund & Cancellation Form,

or at info@theglowupqueens.com.

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We generally recommend that you contact us through filling out the Return, Refund & Cancellation Form,

to ensure that your request doesn't end up as spam and is safely delivered to us.